Effectively managed cloud server infrastructure on Google Cloud Platform (GCP) and AWS, optimizing performance and reducing costs while ensuring scalability. Led the migration of on-premise servers to cloud environments, facilitating a smooth transition. Implemented Docker containerization to enhance deployment efficiency and application performance. Deployed Nextcloud for secure team collaboration and supported the organization in achieving SOC 2 and GDPR certifications. Developed a strategic IT infrastructure plan for a new office building, ensuring high accuracy in execution. Oversaw the IT asset lifecycle, resulting in significant cost savings through resource optimization and evaluation.

• Managed cloud server infrastructure on Google Cloud Platform (GCP) and AWS, optimizing performance, ensuring scalability, and reducing operational costs through cloud-native solutions.
• Led the migration project of on-premise servers to cloud infrastructure on GCP and Wasabi Cloud Storage, ensuring a seamless transition with minimal downtime.
• Implemented and managed Docker containerization, streamlining deployment processes, improving resource utilization, and enhancing application performance across environments.
• Deployed and managed Nextcloud server for secure collaboration and file sharing across teams.
• Assisted in obtaining SOC 2 and GDPR certifications, enhancing the organization’s IT security and compliance.
• Developed a strategic IT infrastructure plan for a new office building, achieving a 98% accuracy rate in project planning and execution.
• Oversaw the IT asset lifecycle, from procurement to disposal, resulting in a 10% reduction in annual expenditure by optimizing resource allocation and utilization.
• Evaluated and optimized the IT asset system to prevent an increase in IT expenses and reduce idle resources.

Successfully led the migration of local servers to colocation facilities, enhancing support for a hybrid work model. Implemented secure VPN access for 200 employees using Mikrotik routers and configured load balancing and failover systems, significantly reducing network downtime by 90%. Maintained exceptional IT support team performance, achieving SLAs with rapid response and resolution times. Improved ticketing system efficiency by transitioning to a structured approach with the Halp ticketing system on Slack.

• Led the migration of local servers to colocation facilities, aligning with a hybrid work model.
• Designed and implemented VPN access using Mikrotik routers for 200 employees, ensuring secure remote access.
• Configured load balancing and failover systems, decreasing network downtime by 90%.
• Consistently maintained IT support team SLAs with a response time of < 5 minutes and resolution time of < 60 minutes for an array of ticket types.
• Devised a strategy to enhance the efficiency of the ticketing system, transitioning from a manual to a structured approach using the Halp ticketing system on the Slack platform.

Oversaw office network upgrades, implementing load balancing and failover strategies to ensure business continuity. Re-architected the office network from a Hub to Star topology, achieving an 80% reduction in downtime. Enhanced NAS server infrastructure, resulting in a 50% increase in employee productivity. Led memory upgrades across desktop PCs, improving work efficiency by 30%.

• Managed office network upgrades, including load balancing and failover, ensuring business continuity.
• Re-architected office network from Hub to Star topology, reducing downtime by 80%.
• Upgraded NAS server infrastructure, resulting in a 50% boost in employee productivity.
• Spearheaded memory upgrades across desktop PCs, improving work efficiency by 30%.

Delivered consistent technical support for Windows systems, Mikrotik networks, and Synology NAS, meeting SLA targets. Conducted effective troubleshooting for networking issues to ensure optimal uptime and performance. Customized devices to align with user roles and needs, established direct communication with users, and collected device usage reports for ongoing improvement.

• Provided technical support for Windows, Mikrotik network, and Synology NAS with SLA targets consistently met.
• Conducted troubleshooting for networking issues, ensuring optimal uptime and performance.
• Customized devices based on roles and needs, implemented direct communication with users and collected device usage reports.